g111 Privacy Policy

1. Overview

g111 is an online betting and casino platform built specifically for Pakistani users. When you use the platform — whether you are betting on a PSL match, depositing PKR via JazzCash, playing slots or browsing the promotions page — some information about you is necessarily collected and processed to make those services work.

This Privacy Policy explains what personal data g111 collects, the purpose behind collecting it, how long it is kept, and the rights you have over it. We have written this in plain language because we believe you deserve a clear and honest explanation rather than pages of legal jargon that nobody reads.

This policy covers data collected through the g111 website and mobile app. It does not cover third-party websites or services you might visit via links from the platform — those sites have their own privacy policies and g111 has no control over them.

2. What Personal Data We Collect

The personal data we collect falls into several categories depending on how you interact with the platform.

Account and Identity Information

• Full name as it appears on your official identity documents.
• Date of birth — collected to verify that you are 18 or older.
• Email address — used for account communications, password resets and optional promotional messages.
• Phone number — used for account security and, where applicable, two-factor verification.
• CNIC or other identity document details — collected during the verification process required before withdrawals.
• Residential address — collected during verification.

Financial and Transaction Information

• Deposit and withdrawal amounts in PKR.
• Payment method identifiers — for example, your JazzCash or Easypaisa account number (masked), Raast ID or bank account details (masked).
• Transaction history including bet settlements and bonus credits.

Betting and Gaming Activity

• Bets placed, including markets selected, stakes and odds accepted.
• Casino games played, session lengths and wagering amounts.
• Bonus offers claimed and wagering requirement progress.

Technical and Usage Data

• IP address and approximate geographic location derived from it.
• Device type, operating system and browser version.
• Pages visited, time spent on each section and clickstream data.
• App version and session duration when using the g111 mobile app.

3. How We Collect Your Data

Data is collected through three main channels:

Directly From You

When you register an account, complete verification, make a deposit or contact support, you provide information directly. This includes everything you type into the registration form, the documents you upload for CNIC verification, and the messages you send to customer support.

Automatically Through Platform Use

When you visit the g111 website or use the app, technical data is collected automatically — including your IP address, device information and which pages or games you interact with. This happens whether or not you have an account.

From Payment Providers

When you deposit via JazzCash, Easypaisa, Raast or a bank transfer, the payment provider confirms transaction details to g111 so we can credit your account. g111 receives confirmation data — not your full payment credentials or wallet PINs.

4. How We Use Your Personal Data

g111 uses your personal data only for legitimate purposes directly connected to operating the platform and serving you as a player. Specifically:

• Account management: Creating and maintaining your account, processing login requests and managing account security.
• Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Identity verification: Confirming that you are who you say you are and that you meet the 18+ age requirement before processing withdrawals.
• Fraud and risk management: Detecting unusual account activity, preventing money laundering and protecting all players from fraudulent behaviour.
• Customer support: Responding to your queries, resolving disputes and managing responsible gaming requests such as self-exclusion.
• Platform improvement: Understanding which features are used most, how players navigate the site and where technical issues occur.
• Marketing communications: Sending bonus offers, promotional updates and platform news to players who have opted into receiving them. You can opt out at any time.
• Responsible gaming: Monitoring activity patterns to identify players who may be showing signs of problematic betting behaviour, in line with the tools available on the Responsible Gaming page.

5. Who We Share Your Data With

g111 shares your personal data only where it is strictly necessary to operate the platform. We do not sell, rent or trade personal information. Data may be shared with the following categories of third parties:

Payment Processors

To process deposits and withdrawals, g111 shares relevant transaction data with payment providers including JazzCash, Easypaisa and banking partners. These providers receive only the data required to complete your transaction.

Identity Verification Services

When you submit documents for account verification, the information may be processed by a third-party identity verification provider. These providers are contractually bound to handle your data confidentially and are not permitted to use it for any purpose beyond the verification task.

Fraud Prevention and Risk Tools

g111 uses third-party fraud detection services that receive technical data such as IP addresses, device fingerprints and behavioural signals to identify suspicious activity. This helps protect all players on the platform from account takeovers and financial fraud.

Customer Support Tools

Support interactions may be handled through a third-party live chat or helpdesk platform. Messages you send to support are stored within that system and are accessible only to authorised g111 support staff.

Legal and Regulatory Obligations

In certain circumstances, g111 may be required to disclose personal data in response to a lawful request from authorities. g111 will only comply with requests that are legally valid and will not volunteer information beyond what is required.

6. Payment Data and Financial Security

Handling payment data responsibly is one of our highest priorities, especially given that all transactions on g111 are conducted in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank transfer or a debit card, your payment credentials are handled as follows:

• Full mobile wallet PINs, card CVVs and internet banking passwords are never transmitted to or stored by g111.
• Payment transactions are processed through encrypted payment gateways. g111 receives a confirmation token once a transaction is authorised — not your raw payment credentials.
• Masked payment identifiers — such as the last four digits of an account number — may be stored in your account to help you recognise which method you have used previously.
• All financial data in transit is encrypted using TLS. Stored financial records are encrypted at rest.

You should only use payment accounts that are registered in your own name. Third-party payment methods are not permitted. This policy exists both to protect you and to ensure that withdrawals can only be returned to accounts you genuinely own.

7. Cookies and Tracking Technologies

g111 uses cookies and similar technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored in your browser when you visit a website.

Types of Cookies We Use

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your bet slip contents and maintain security tokens. You cannot disable essential cookies without breaking the platform.
• Analytics cookies: These help us understand how players use the site — which pages are popular, where players drop off and how long sessions last. This data is aggregated and not tied to your personal identity in reports.
• Preference cookies: These remember your settings such as language preference, odds format and any display customisations you have made.
• Marketing cookies: If you have opted into promotional communications, these cookies help us show you relevant offers within the platform. They do not track you across other websites.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using core platform features, but some personalisation may be lost.

8. Data Retention

g111 keeps your personal data for as long as your account is active and for a reasonable period afterwards as required for the following purposes:

• Active accounts: All account and transaction data is retained for as long as your account remains open.
• Closed accounts: Following account closure, certain data — including transaction records, identity verification documents and responsible gaming activity logs — may be retained for a defined period to comply with anti-money laundering obligations and to resolve any outstanding disputes.
• Marketing data: If you opt out of marketing communications, your email address is retained on a suppression list to ensure we do not accidentally contact you again.
• Technical logs: Server logs and IP address records are typically retained for a shorter period and are then purged unless required for an ongoing investigation.

Once retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked back to you.

9. Your Rights Over Your Data

As a g111 user, you have the following rights regarding your personal information:

• Right of access: You can request a copy of the personal data g111 holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to rectification: If any of your personal information is inaccurate or outdated, you can ask us to correct it. For minor updates like email or phone number, this can usually be done directly in your account settings.
• Right to erasure: You can request deletion of your personal data. This right is subject to limitations — for example, we may need to retain transaction records for a period after account closure. We will tell you what can and cannot be deleted and why.
• Right to object to marketing: You can opt out of promotional emails and notifications at any time, either through account settings or by contacting support.
• Right to data portability: You can request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact g111 support via live chat or email at [email protected]. We may need to verify your identity before fulfilling the request. Most requests are handled within a few business days.

10. How We Protect Your Data

g111 takes the security of your personal information seriously. The technical and organisational measures in place include:

• Encryption in transit: All data exchanged between your browser or app and g111's servers is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive data stored in our databases — including identity documents and financial records — is encrypted at rest.
• Access controls: Personal data is accessible only to g111 staff who need it to perform their specific job functions. Access is logged and monitored.
• Two-factor authentication: Available for your account to add an extra layer of protection beyond your password.
• Regular security reviews: g111 conducts periodic internal security reviews to identify and address potential vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you notice any suspicious activity on your account, contact support immediately. You also have a responsibility to keep your own password and device secure.

11. Children and Minors

g111 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, you are required to confirm that you are 18 or older, and identity verification is used to enforce this requirement.

If we discover that an account belongs to a person under 18, the account will be immediately suspended, any deposits will be returned and all associated data will be deleted as quickly as possible. If you believe a minor has registered on the platform, please contact support immediately.

12. Changes to This Privacy Policy

g111 may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable requirements. When updates are made, the "Last updated" date at the top of this page will be revised.

For significant changes that materially affect how your personal data is used, g111 will notify registered users via email or an in-platform notification before the changes take effect. For minor clarifications or non-material updates, the revised policy will simply be published here.

We recommend reviewing this page periodically. Your continued use of g111 after a policy update is published constitutes your acceptance of the updated terms.

13. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how g111 handles your personal data, please get in touch:

• Live Chat: Available 24/7 from within your account dashboard — the fastest way to get a response.
• Email: [email protected] — please copy and paste this address into your email app as it is displayed as plain text.

When contacting us about a data request, please include your registered email address and a brief description of your request so we can verify your identity and assist you as quickly as possible.